Support

Write to any time. One person reads everything, usually within a day or two.

How do I start?

Open the app and tap Start. A picture appears as an empty grid with one small gold mark on it. Something is hidden under that mark — pick any tile beside it, and that tile fills the screen.

Nothing happens when I drag

You are probably on empty ground. Lines only exist where the hidden drawing has them; run your finger slowly across a boundary between two faint colours and it will light. There is no wrong move and nothing to undo.

When does the colour come in?

A shape grows stronger with every line you clear along its edge, and turns full when its outline is complete. After the shapes come the details — single lines and dots that belong to no shape. When those are done the tile is finished and the view slides to the next one.

The music doesn’t play

Songs stream from our server the first time, so the first play needs a connection; after that they are cached on the device. Check Settings (the gear beside “Today”) → Music. If you were already playing your own music, Coordigo will not interrupt it — turn its own music off and yours keeps going.

What are credits?

Three pictures are free, and you start with ten credits on top of them. Opening any other picture costs credits according to its size.

Sketchbook 50 · Studio 200 · Patron 1,000

Songs are free; credits only open pictures. A picture you have opened stays open for good.

I bought credits and they’re missing

Settings → Credits → Restore purchases. Purchases are tied to your Apple Account, so they follow you to a new device. If they still don’t arrive, write to us with the date of the purchase and we’ll sort it out.

Will I lose my progress on a new phone?

Credits and the pictures you have opened travel with your Apple Account through iCloud. How far you have traced each picture is kept on the device itself — it does not move to a new phone.

What is the blank sheet?

A sheet of graph paper with nothing hidden in it, for drawing your own lines and dots. A sheet you leave empty is thrown away when you leave it; anything you draw is kept under Pictures.

Does it work on iPad?

Yes, and Apple Pencil is the nicest way to trace. The layout gives the picture more room on a big screen.

Anything else

Write to . See also the privacy policy — the short version is that the app collects nothing.